System Incident Notice
Update as of 12/12/2022 12:00pm
Heritage Sierra Medical Group became aware of a computer system incident on Friday December 2, 2022.
As a result, we have had to disable access to our impacted systems in order to prevent any further events from occurring. We continue to utilize enhanced security measures and monitoring capabilities across our network to help detect and prevent further activity.
Member and Provider-Facing System Status
|
System |
Current System Status |
Expected Restore Date |
|
Eligibility/Claims (EZ-NET) |
Online |
N/A |
|
Authorizations (q.) |
Online |
N/A |
|
Appointments (NextGen/NextMD) |
Online |
N/A |
|
Phone System |
Online |
N/A |
Claims and Authorization Processing System Status
|
System |
Current System Status |
Expected Restore Date |
|
Eligibility/Claims (EZ-CAP) |
Online |
N/A |
|
Authorizations (q.) |
Online |
N/A |
In the meanwhile, if you are a Member or Provider of Heritage Sierra Medical Group and require assistance related to the services we provide, please contact us at one of the numbers below.
If you are a provider that submits authorization/referral requests through our portal and you are currently unable to do so, please send the request to us via the UM fax line listed below.
|
Department |
Phone Number |
Fax Number |
|
Member Services |
(661) 273-7346 |
N/A |
|
Utilization Management (UM/Referrals) |
(661) 579-2077 |
(661) 945-8191 |
|
Claims |
(661) 480-2039 |
(661) 480-2089 |
|
Case Management - Inpatient |
(661) 298-1200 |
(661) 945-6280 (661) 480-2091 |
|
Case Management - Outpatient |
(661) 480-2022 |
(661) 945-6280 (661) 480-2091 |
|
Network Management |
(661) 480-2048 |
(661) 480-2088 |
|
After Hours (8pm-5am) for On-Call Provider or Nurse |
(661) 945-9411 |
N/A |
We thank you for your patience while we bring our systems back online. We will continue to provide updates as soon as we have more information.