Quality Improvement Program

Heritage Sierra Medical Group (HSMG) composes an annual Quality Improvement Program (QIP) and work plan. The Quality Improvement Program specifies the programs goals, objectives, scope, and organization structure as well as performance standards.

The QIP will monitor and evaluate medical care and services throughout the organization to increase cost-effectiveness. Medical Services, Inpatient Services, Clinical Compliance, Quality Management and contracted Behavioral Health Providers all play an equally important role in accomplishing this goal. Each department at HSMG is responsible for meeting set performance standards, reviewing processes and procedures, to ensure we provide excellent service to our members and providers.

If you would like more information regarding HSMG's Quality Improvement Program, please contact the Quality Management department at (661) 273-7346.


LA Care - Cultural and Linguistic Training

Language Assistance/Interpreter Services:

In accordance with California Assembly Bill 853, all HSMG providers will provide, at no cost to the HSMG member, Language Assistance/Interpreter Services for those that are limited in English proficiency. Ask your physician for assistance if you need help with interpreter services.

HSMG offers TDD/TTY services for deaf, hard of hearing, and speech-impaired members. Please call (toll free): (800) 806-4474 .


Heritage Sierra Medical Group (HSMG) does not reward or offer incentives to employees or associates to encourage inappropriate under-utilization of services. Rather, HSMG is committed to providing quality care to our members, and therefore:

  • Utilization Management decision making is based only on appropriateness of care and service and existence of coverage.

  • HSMG does not specifically reward practitioners or other individuals for issuing denials of coverage or service care.

  • Financial incentives for UM decision makers do not encourage decisions that result in under-utilization.

For any questions regarding the HSMG Utilization Management decision-making or other issues related to the Utilization Management process, please call (661) 273-7346