Complex Care Management Program

Personalized support for managing complex or ongoing health conditions

Managing multiple or ongoing medical conditions can feel overwhelming, but you don’t have to do it alone. Our Complex Care Management (CCM) Program is here to support you and your family every step of the way.

The CCM program is a collaborative partnership between you (the member), your primary care provider, and your care manager (CM), all working together to help you achieve the best possible health outcomes.

Whether you’ve been referred by your primary care provider, a specialist, after a hospital stay, or you’re referring yourself, our short-term program is here to provide the extra support during the more challenging times in managing your health.

Our program provides personalized support designed to help you:

·       Understand and manage your medical conditions

·       Follow provider treatment plans and stay on track with care goals

·       Get help with medication management

·       Guidance navigating the healthcare system

·       Access to a dedicated care team, including nurse, pharmacist, and community resource experts

·       Ongoing phone check-ins and support between visits

Our goal is to stabilize your health, enhance your quality of life, and, together with your primary care provider, empower you to take charge of your health with confidence.

Have questions or notice a change in your health? Reach out to your nurse anytime during business hours, Monday through Friday, 8:00 AM- 5:00 PM.

For after-hours support, our Heritage Sierra Medical Group Nurse Advice Line is available at (661) 480-2022.